Question-led scope
Start with the answers people struggle to locate and the decisions those answers support.
Solution package
Connect scattered knowledge to everyday questions
A scoped package for teams whose answers live across documents, pages, and records. We design a search pilot around the highest-value questions, then identify the source cleanup and governance needed to expand it.
Consultation-based solution package. Availability, integrations, and deliverables are agreed after reviewing your project; this is not a self-service product subscription.
01 / Scope
What Knowledge Search covers
Source transparency
Show where each result came from and how recently it was updated where the source provides that information.
Editorial controls
Define owners for synonyms, promoted content, stale pages, and feedback review.
02 / Method
A clear path through the work.
- 01
Collect search tasks
Gather examples from staff and map the repositories that hold the answers.
- 02
Prototype the journey
Index a representative subset and test result presentation with real users.
- 03
Set ownership
Document content, access, and relevance responsibilities before expansion.
03 / Outputs
Know what your project includes.
- Priority question inventory
- Representative search pilot
- Governance and expansion roadmap
Specific scope, compatibility, schedule, and commercial terms are confirmed in a project agreement.
04 / Questions
A few useful details.
How is this different from ESearch?
This package starts with a bounded knowledge-use case and includes content ownership and rollout planning; ESearch is the underlying enterprise search product direction.
Do we need clean content first?
A pilot can reveal the largest gaps, but source quality affects result quality.
Can it answer questions automatically?
Answer generation is a separate capability to evaluate; this package focuses on trustworthy retrieval and source context.
Your next useful answer
Bring us your business question.
We’ll connect your information requirements to the right Nakkeb product, service, or implementation scope.